1. Filing a Complaint
If you are unsatisfied with our service, you may file a complaint through the App or via email at [email protected].
2. Complaint Review
We aim to review and respond to your complaint within a reasonable time. Our internal target is generally 15 business days, but this is not a guaranteed commitment and may be extended based on case complexity.
3. Review Process
Complaints are reviewed by an independent department to ensure fairness and transparency.
4. Resolution
Upon completion of the review, we will provide a solution or further explanation.
5. Appeal
If dissatisfied with the review result, you may appeal or seek legal remedies.