Terms of Service

These Terms of Service come into effect on November 1, 2024.

Welcome to Hoya Pay. This Agreement is a contract between you and Hoya Pay regarding your use of Hoya Pay services as a registered user.

Before using Hoya Pay services, you must carefully read and agree to the following terms. If you have not thoroughly read, understood, and agreed to accept and comply with this Agreement, please do not use Hoya Pay services.

By clicking to confirm on the website, or by otherwise expressly or implicitly accepting this Agreement, or by using any part of the Hoya Pay services in any way, you are deemed to have read and agreed to be bound by the terms of this Agreement, related service rules, and the Privacy Policy. Please refer to our Privacy Policy to learn more about how we handle your personal information obtained through the provision of Hoya Pay services. If you are not eligible or do not agree with the relevant policies and rules, you are not authorized to use Hoya Pay services.

1. Definition of Hoya Pay Services

1.1 Wallet: Refers to an electronic payment tool provided by the service provider, which allows users to store, manage, and transfer funds within their accounts.

1.2 Account: Refers to the account registered by the user on the service provider’s platform, used to access wallet services.

1.3 Funds: Refers to virtual currencies, fiat currencies, or other digital assets stored in the user's wallet account.

1.4 Service Provider: Refers to the platform or company that provides the wallet service and is responsible for its operation and management.

1.5 Card: Refers to the virtual or physical cards applied for within Hoya Pay by the user, which are used in designated scenarios.

2. Access to Hoya Pay Services

2.1 You must have the appropriate legal capacity and competence to meet Hoya Pay’s eligibility requirements to access its services. You must be at least 18 years old to use Hoya Pay services.

2.2 Users can perform various operations through the wallet service, including online payments, virtual and physical card transactions, transfers, top-ups, and withdrawals.

2.3 The service provider reserves the right to modify, suspend, or terminate certain service functions as needed. Please refer to the platform announcements for details.

3. User Eligibility

3.1 Users must be at least 18 years old and possess full legal capacity for civil conduct in order to register and use this service.

3.2 When registering an account, users must provide true, accurate, and complete personal information.

3.3 Users are responsible for properly safeguarding their account information (such as username, password, card number, etc.) and are fully accountable for all activities conducted within their account.

4. User Account Management

4.1 Users must ensure the security of their account information to prevent unauthorized access, use, or disclosure.

4.2 If a user discovers any security breach or unauthorized transactions in their account, they must immediately notify the service provider and take appropriate measures.

4.3 The service provider may conduct identity verification as necessary to ensure account security.

5. Fund Deposits, Withdrawals, and Payments

5.1 Users may deposit funds into their wallet account through designated channels.

5.2 Users can use the funds in their wallet account for payments or transfers, and must ensure sufficient balance at the time of payment.

5.3 For withdrawals, users must follow the procedures specified by the service provider and ensure that correct withdrawal information is provided.

5.4 The service provider reserves the right to charge fees for deposits, withdrawals, payments, and other transactions. Specific fee standards shall be based on publicly posted information on the platform.

6. Risk Disclaimer

6.1 Users understand and agree that using the wallet service involves certain risks, including but not limited to network risks, payment risks, and potential loss of funds.

6.2 The service provider shall not be held liable for any losses resulting from user mishandling, network failures, or third-party risks.

6.3 Users must understand and comply with relevant laws and regulations, ensure that the source of funds in the wallet account is legal, and must not use the service for any unlawful purposes.

7. Rights and Obligations of the Service Provider

7.1 The service provider reserves the right to update, upgrade, or modify the wallet services based on market demand or operational needs.

7.2 The service provider will take reasonable measures to ensure the security of users' funds and data but shall not be held responsible for losses caused by force majeure, technical failures, or user errors.

7.3 The service provider has the right to suspend or terminate the use of a user's account or take other necessary actions at any time, based on user behavior, platform rules, or applicable laws and regulations.

8. Rights and Obligations of Users

8.1 Users have the right to check and manage the funds in their wallet account at any time.

8.2 Users are responsible for maintaining the accuracy and completeness of their account information and for updating their information in a timely manner.

8.3 Users shall comply with all platform usage rules and applicable laws and regulations, and shall not use the wallet for any illegal activities.

8.4 Users must ensure the security of their own devices while using the service and shall bear responsibility for any losses caused by device or software issues.

9. Privacy Protection

9.1 The service provider is committed to complying with relevant laws and regulations to protect users’ personal information and privacy.

9.2 The scope and method of collecting user information will follow the Privacy Policy. For details, please refer to the “Privacy Policy” section.

9.3 The user agrees that the service provider may use their personal information when necessary to provide services, improve services, or comply with legal requirements.

10. Term, Termination, and Suspension of Service

10.1 Term. This Agreement becomes effective upon your acceptance or upon your first use of the service and remains in effect until termination under the provisions below.

10.2 Hoya Pay may terminate or suspend the service under the following circumstances: The user provides false, misleading, or inaccurate information or engages in other dishonest conduct; The user is involved in illegal activities, fraud, or terrorist financing; The service cannot be continued due to force majeure events or technical issues; Other situations where the service provider deems it necessary to terminate the service.

10.3 Upon termination, the user's account will be deactivated, and any related funds will be handled in accordance with the service provider's policies. You are not entitled to a refund of any fees already paid to Hoya Pay.

10.4 No liability for termination. If either party terminates this Agreement as stipulated, neither party shall be liable for any loss caused by the termination, including lost profits or expected sales. However, termination does not release either party from obligations incurred prior to the effective date of termination.

11. Limitation of Liability and Indemnification

11.1 Unless otherwise required by law, the service provider shall not be liable for any losses caused by technical failures, operational errors, force majeure events, or acts of third parties.

11.2 The service provider's liability is limited to compensating for direct losses caused by its services within the framework of applicable laws. The total compensation shall not exceed the amount of fees paid by the user during a specified period. The service provider shall not be liable for:

(a) Any indirect, incidental, special, or punitive damages and losses;

(b) Any loss of profit, revenue, or business opportunities related to the service.

12. Governing Law and Dispute Resolution

12.1 The interpretation, application, and resolution of disputes under this Agreement shall be governed by the laws of [the jurisdiction of Canada].

12.2 In the event of any dispute arising from this Agreement, both parties shall first attempt to resolve the matter through amicable negotiation. If such negotiation fails, either party may file a lawsuit in the court located in the jurisdiction of the service provider.

13. Miscellaneous

13.1 This Agreement shall become effective from the date the user agrees to and registers to use the wallet service.

13.2 The service provider reserves the right to modify this Agreement at any time. The modified terms will be announced on the platform and take effect immediately upon publication.

13.3 If any provision of this Agreement is deemed invalid, the validity of the remaining provisions shall not be affected.

14. Disclaimer

14.1 You understand and agree that Hoya Pay services are provided based on the current technology and conditions available. Hoya Pay will make every effort to ensure the continuity and security of its services, but cannot guarantee they are completely free of defects. Therefore, if any defects exist in the service but are unavoidable due to the technical limitations of the time, such defects shall not be considered a breach of contract by Hoya Pay, and Hoya Pay shall not be held liable. Both parties shall cooperate in good faith to resolve any issues.